Shipping & Returns

Shipping Fee
$10 Charge is applied to all standard Australian orders valued under $80.

No freight charge on Australian online orders valued at $80 or over.

$20 charge on all International orders. Please note International shipping is not included in our free shipping on orders $100 or over offer.

Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund.

Tracking numbers are issued after your order confirmation and once order has been dispatched. Please notify us if you have any concerns with the order.

Delivery
The order will be delivered to the delivery address provided to us. Please ensure the details are correct as we are unable to assume responsibility if details provided are incorrect or incomplete. Man Brew uses Australia Post and TNT as our preferred courier services.

Delivery to an Australian address via Standard Shipping means Man Brew will use reasonable endeavours to deliver the order within ten working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you.
For orders delivered to Western Australia and the Northern Terrority: Please allow up to 10 working days for delivery.

Please note that shipment time is not guaranteed by Man Brew or Australia Post. We are not responsible for any delays that do not result from our error. Man Brew is not responsible for an order once Australia Post has marked it as "Delivered”.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

Man Brew reserves the right to cancel and refund orders for any reason.

Prices and Payment
All prices on the Man Brew website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

Payment for the order must be made by credit card, pay pal, direct deposit or afterpay at the time of submitting the Order. Man Brew accepts Visa and Mastercard.

Refunds and Returns
Only items purchased on the Man Brew website can be returned to Man Brew for refund or exchange. Items purchased in any other store, specialty retailer or elsewhere must be returned to their original point of purchase.

Error When Ordering
Should you make an error when ordering online, Man Brew will exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition.

All items must be returned to:

Man Brew
4 Elwell Close
Beresfield
NSW 2322
Australia

The customer is responsible for the shipping costs incurred when sending the items back to Man Brew.
Products must be received by Man Brew unopened and in the original saleable condition.
Products must be sent back within 7 days from original receipt of goods.
Failure to meet with these conditions will result in an exchange or refund being denied.

Refunds will be processed via the same payment method that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Incorrect Orders
If you have received your order from Man Brew and it is incorrect, please email hello@manbrew.com.au within 7 days of receipt of order so that we can arrange to have the correct products sent to you and the incorrect products returned.

We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.

Please note that all claims will be honoured at the discretion of Man Brew and we reserve the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.


Faulty Product or Reaction
Should an item be damaged while it is being shipped to you by us. Man Brew will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

Should you experience a reaction or you are unsatisfied with the product, you will need to provide information to us via our customer reaction form and provide a photo of your skin to further assist us with providing your refund, credit or return.

In all faulty product or reaction cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Man Brew to process any refund, credit or exchange.

Please call 02 49608980 or email hello@manbrew.com.au and tell us your name, invoice/ order number, along with the reason you believe the product is faulty. Our customer care crew will correspond with you and issue you with return authorization number and form.

If it is found that the product is faulty/ caused a reaction, the product will be refunded or replaced with product/s to the same value and the shipping will be paid for by Man brew.

If it is found that the product is NOT faulty/ caused a reaction, the customer will be charged the shipping fees.

Please note, the value of the returned item may change due to any promotions or discounts applied to the order including but not limited to shipping discounts.

In all cases, please retain your postal receipt from the provider until you are certain your parcel has been safely received by Man Brew. We may need to see this if we fail to receive your package.

We will do our best to process returns within 5 business days of receipt and a reimbursement will be issued in the original form of payment.